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PRIVACY POLICY

1.  GENERAL INFORMATION

  

The purpose of this privacy notice is to provide you with details of how we process, collect and store your personal data whilst using our website https://www.walcottcomms.co.uk and services.

 

 

WALCOTT COMMUNICATIONS are the data controller and we are responsible for your personal data.

 

Our full details are as follows:                                                     

 

Walcott Communications Ltd

HERE

470 Bath Rd,

Arno's Vale,

Bristol,

BS4 3AP

 

Paul Binning

Starrd Solutions

14, Meadow View,

Tylagarw,

Pontyclun,

CF72 9FP

 

 

By providing your Personal Data to us under any circumstances, you declare that you are over 13 years of age.

 

 

2.  YOUR DATA, WHAT WE COLLECT AND HOW WE USE IT

 

The categories listed below are types of Personal Data that we may process about you in the use of this website and providing our products/services.

 

  • Customer Data: includes any data relating to purchases of goods and services or the involvement in projects that you have signed up to, including data collected through third-party platforms such as Thinkific for our online training services.. This might include your name, address, mobile number, email address and any other contact details. We must process this data to enable us to supply the services that we provide and are given it either by yourself directly, through social media, our website contact form, via authorised third-party platforms like Thinkific, or any other digital or physical manner.

 

Our lawful ground for this processing is the performance of a contract between us and you, or with the intention of entering into such a contract.

 

  • User Data includes data surrounding your use of our website, including any information you complete and submit whilst using our website. We must process this data to allow us to provide you with the services you request, and to enable us to effectively manage our website, including the publication, maintenance and security.

 

Our lawful ground for this processing is our legitimate interests, which in this case are to enable us to properly administer our website and our business.

 

  • Personal Data provided includes any communication that you send to us in any way, including through email, phone, social media, contact forms on the website or any other way that you provide information to us. We must process this data to allow us to communicate with you, for our own administration and for the any requirements surrounding potential legal claims.

 

Our lawful ground for this processing is our legitimate interests, which in this case are to allow effective communications and to keep records as required.

 

  • Technical Data includes data about your use of our website and might include your login information, your IP addresses and how you use our website including the pages visited, how long you spend on each page and other analytical information. We process this data to allow us to effectively manage our website, identify any usability issues or glitches and to improve the overall experience for all users. It also allows us to improve our site and our advertising to you.

 

Our lawful ground for this processing is legitimate interests, which are required to allow us manage and maintain our website and to help grow our business.

 

  • Marketing Data includes data about your marketing preferences, in terms of what you would like to receive from us and in what format. We may process this data to enable you to provide you with the website content, advertisements and other relevant content.

 

Our lawful ground for this processing is legitimate interests. In this case they are to help us improve our products/services and to grow our business.

 

  • We may use any of the data listed above to send marketing communications to you. Our lawful ground for this processing is legitimate interests, or consent where it is given, which can help to enhance the service you receive and help to grow our business.

 

 

We will only use your personal data for a purpose it was collected for or a reasonably compatible purpose if necessary. For more information on this please email us at kate@walcottcomms.co.uk. In case we need to use your details for an unrelated new purpose we will let you know and explain the legal grounds for processing.

 

We may process your personal data without your knowledge or consent where this is required or permitted by law.

 

Under the Data Protection Act (2018) we have a responsibility to ensure that the Personal Data we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at kate@walcottcomms.co.uk.

 

We don’t use automated decision making or automated profiling in our operations.

 

 

3. COOKIES  

 

We use Cookies to effectively run our website and to enable us to understand more about how the website is used, and what our users like viewing. You can refuse all or some browser cookies, although please note that if you do refuse or disable cookies, some parts of this website may not operate in the way you’d expect.

 

4. SENSITIVE DATA

 

We do not collect any Sensitive Data about you.

 

Sensitive data includes the following categories. Details about your:

  • Racial or ethnic origin

  • political opinion

  • trade union membership

  • sex life and sexual orientation

  • religious or philosophical belief

  • information about your health and,

  • genetic and biometric data.

  • ​

5.  HOW WE COLLECT YOUR PERSONAL DATA

 

We collect data about you when you provide this data to us directly, for instance when you complete the "contact us" form on our website or communicate through other electronic means. We may automatically collect personal data from you whilst you use our website through cookies and the site’s user data, as per point 3 above.

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We also collect data directly from you when you interact with our third-party service providers and platforms used to deliver our services, such as Thinkific, when you register for and access our online training courses.

 

We may also obtain your data from verified third-party providers who supply details which they confirm have been consented to be distributed. In this instance we would seek to verify such data at the earliest opportunity and take ownership and responsibility in line with the rest of this policy.

 

We may also receive data from sources such as Companies House and the Electoral Register based inside the EU, and analytics reports from companies such as Facebook, Google and more from outside the EU.

 

6.  DISCLOSURES OF YOUR PERSONAL DATA  

 

We may sometimes have to share your personal data with some of all the parties set out below:

 

  • Third-party service providers who assist us in operating our business and delivering our services. This includes IT and system administration services, payment processors, email communication platforms, and online training platforms like Thinkific, which process data on our behalf. We ensure that these third parties are subject to appropriate data protection agreements and security measures

  • Professional advisors

  • Government bodies

  • Any third parties in the event of us selling or merging our business – in this event we would first contact you to inform you. Any third parties to whom we transfer your data are required to keep your personal data secure and treat it in accordance with the Data Protection Act (2018). 

 

7. GENERAL COMMUNICATIONS AND MARKETING

 

We provide occasional marketing services through the lawful ground of either Legitimate Interests or Consent.

 

We may send you marketing communications if you have:

  • previously engaged with our products or services

  • used our contact us form, or asked for specific information from us, or

  • agreed to receive marketing communications

 

If you have since opted out of receiving marketing communications subsequently then you will not receive any. You can opt out of receiving marketing emails from us at any time and we operate under not only the Data Protection Act (2018) but also the Privacy and Electronic Communications Regulations (PECR).

 

You can opt out of receiving these communications at any time by clicking on the unsubscribe button of a related communication or by emailing us directly at hello@walcottcomms.co.uk.

 

We will never share your personal data with any third party for marketing purposes without first gaining your express consent.

 

Please note that opting out of receiving marketing communications does not mean that any personal data we hold and that has previously been provided will be removed unless specifically requested and it is not required by law for us to keep it.

 

 

8.  DATA SECURITY  

 

We have put in place appropriate and reasonable measures to protect your personal data held within our organisation.

 

There are internal measures in place that ensure only those with a requirement to do so have the right and ability to access your personal data and they only process it in accordance with our company policies.

 

 

9.  DATA RETENTION  

  

Under this principle of the Data Protection Act (2018) we will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
 

UK law requires us to keep basic information about our customers for six years after they stop being customers for tax regulations.

 

 

10.  INTERNATIONAL TRANSFERS OF DATA

​

We may be required to process or transfer your personal data outside the UK. This may occur, for example, where we use third-party service providers (such as cloud hosting providers, email platforms, online training platforms like Thinkific, or CRM systems) whose operations, servers, or sub-processors are located in countries outside the UK.

When we transfer personal data outside the UK, we ensure that a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

  • We will only transfer personal data to countries that the UK government has officially recognised as providing an adequate level of protection for personal data (an 'adequacy decision'). Such transfers are deemed to offer comparable data protection standards to the UK.

  • Where we transfer your personal data to countries not covered by a UK adequacy decision, we will implement appropriate safeguards. This typically involves putting in place legally approved contractual clauses. 

By using our services, you acknowledge that your personal data may be transferred to and processed in countries outside the UK, and you agree to such transfers where the appropriate safeguards or derogations as described above are in place. We are committed to ensuring that any such transfers are conducted in compliance with UK data protection legislation and that your data remains protected.

 

11.  YOUR LEGAL RIGHTS  

 

Under the Data Protection Act (2018) your individual rights include the right to request access, erasure, correction, restriction, transfer, to object to processing, to portability of data and to withdraw consent.

 

You can email us at kate@walcottcomms.co.uk to exercise any of those rights and we will do our best to accommodate them as quickly as possible, providing the request is reasonable.  

 

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you.

 

You have the right to complain to the Information Commissioner’s Office at any time if you are unhappy with how we act, or how we process, store or use your personal data. Please, wherever possible, can you endeavor to contact us first so we can try to resolve any issue.

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